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UK: Fixed-line QoS comparison website August 7, 2006

Posted by Jasper in General.
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Last week Ofcom announced the lanching of TopComm designed to provide consumers with a comparison of quality of service levels among fixed-line telecoms providers in the UK was launched. Independent research commissioned by Ofcom has shown that quality of service is consistently identified by consumers as an important factor in deciding whether to switch to another fixed-line provider. Although price and cost continue to be the most important determining factor for consumers choosing between fixed-line providers, this is an interesting and welcome move.

The TopComm service will provide comparable information on:

  • the percentage of orders that are completed on or before the agreed date;
  • faults reported per 100 lines on a quarterly basis;
  • the percentage of faults repaired within the agreed service time; and
  • the percentage of complaints processed within 28 calendar days.

TopComm will also measure the level of billing accuracy by tracking the numbers of complaints that are upheld per 1000 bills issued. Maybe these measurements can be extented in the future to include traffic related elements. This would be particularly interesting given the transition to VoIP services.

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